GoodyVan Privacy Policy
Effective Date: 13 August 2025 | Version: 3.1
1. Introduction
GoodyVan Limited (we, us, our) is a registered company in England and Wales (Company No. 14878511). We are committed to protecting your privacy in compliance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
2. Data Collection Categories
A. Quote and Booking Information
When you request a quote or book our moving services, we collect:
- Personal Identification:
Full name, email address, phone number
- Property Details:
Property type, floor information, lift availability, parking arrangements
- Address Information:
Pickup and delivery addresses with GPS coordinates, including any stop locations
- Vehicle Information (for motorbike moves):
Ownership status, plate number, brand, model, engine size
- Service Details:
Selected plan, additional services (assembling, disassembling, cleaning), date and time of move
B. Automatically Collected Data
- Device information (IP address, browser type)
- Usage data (pages visited, time spent)
- Location data (derived from IP or GPS coordinates)
3. Purpose and Lawful Basis for Processing
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Quote generation | Property details, addresses | Contract preparation (GDPR Art 6(1)(b)) |
| Service delivery | Contact info, addresses, property details | Contract performance (GDPR Art 6(1)(b)) |
| Payment processing | Transaction details | Legal obligation (GDPR Art 6(1)(c)) |
| Customer support | Contact info, service details | Legitimate interest (GDPR Art 6(1)(f)) |
4. Data Sharing and Third Parties
We may share your data with:
- Moving Crews:
Only the necessary information to complete your move (addresses, property details)
- Payment Processors:
Stripe, PayPal - only transaction data required for processing
- Regulatory Authorities:
When required by law (e.g., HMRC for tax purposes)
All third parties are contractually obligated to maintain GDPR-compliant data protection standards.
5. Data Retention Periods
| Data Type | Retention Period |
|---|---|
| Quote information | 3 months (unless booking made) |
| Completed booking records | 7 years (for tax compliance) |
| Customer service communications | 3 years from last contact |
6. International Data Transfers
Where data is transferred outside the UK, we implement appropriate safeguards including:
- UK International Data Transfer Agreement (IDTA)
- EU Standard Contractual Clauses (where applicable)
7. Your Legal Rights
Under UK GDPR Chapter 3, you have the right to:
- Request access to your personal data (Art. 15)
- Request correction of inaccurate data (Art. 16)
- Request erasure (right to be forgotten) (Art. 17)
- Restrict processing (Art. 18)
- Data portability (Art. 20)
- Object to processing (Art. 21)
- Withdraw consent at any time (Art. 7(3))
To exercise these rights, please contact our Data Protection Officer below. We respond to all valid requests within 30 calendar days as required by UK GDPR.
8. Security Measures
We implement GDPR Article 32 technical and organizational measures including:
- End-to-end encryption for sensitive data transfers
- Regular penetration testing and vulnerability scanning
- Role-based access controls to personal data
- Secure disposal procedures for physical documents
9. Contact Information
Data Controller: GoodyVan Limited (Company No. [14878511])
Registered Office: 35 Wimbledon Hill Rd, London, SW19 7NB
Data Protection Officer:
0800 0016 171 (Data Protection Inquiries)
Supervisory Authority: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at{" "}ico.org.uk.